A quality management system (QMS) is a set of processes that work together to ensure that quality of an organisation's output and improve overall customer satisfaction.
Many businesses really on quality management systems to keep consumers happy, but you may be wondering whether planning and implementing a QMS is really worth your while. After all, you're very busy, and your company already does fine - why waste valuable time formalising your processes and pursuing ISO 9001 certification?
Why would I need a quality management system?
But while it's true that implementing a QMS can be somewhat time-consuming, the benefits of will far outweigh the drawbacks if your system is well thought-out and fully compliant.
Here are just some of the benefits that a quality management system may be able to grant your organisation:
- Reduced Waste - One of the key aims of any QMS is to minimise wastage. A good QMS will save time that's currently being wasted on tasks that don't need to be done (or could be done far more efficiently). It will also help you to stop wasting money and physical resources.
- Happier Customers - Quality management systems are ultimately geared towards delivering the best possible outcome for the customer. Implementing a QMS should help you to meet your customers' needs and expectations more effectively, and happy customers are more likely to reward you with positive reviews, repeat orders, word-of-mouth recommendations, etc.
- More Opportunities - If your quality management system meets ISO 9001 standards, you will be able to get certified and advertise this fact to potential customers. Not only do the words 'ISO 9001 certified' inspire confidence no matter what industry you're in, certification is actually a requirement for certain contracts, meaning that your QMS may bring you business opportunities that would otherwise have been off-limits.
If you need help putting together a QMS and getting certified, contact ISO Accelerator today - we specialise in helping businesses to achieve ISO 9001 certification in the shortest possible timeframe!
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